English Level: B2 - C1 Time: 13 mins

It's not easy to say 'no'. Some people don't like to do it because they think they'll annoy or offend the person asking them for help or to do something. But there are ways to make saying 'no' easier. First, you should always be polite. Second, you should give a reason why you can't do something. And third, is to apologise.

In this online exercise, you will learn, practise and remember phrases in English that can be used in business/work situations to say 'no' to either a request for help or to do something in a polite and effective way. These phrases can be used in both business and non-business situations.

By first reading two different business situations (one formal and the other informal) where colleagues are asking for help with something, you will see and learn the meaning of the following phrases: I'm afraid I can't, I doubt I'd be of any use, I'd rather not, I can appreciate that, but, Have you thought about, I hope it doesn't cause you any problems, I wish I could, but, As I said, You don't mind, do you and Leave it with me.

After reading the text, test your understanding of them (which will help you to remember them) with an interactive 10-question definition quiz that also includes more information about using each phrase with an audio clip to help you master the correct pronunciation of each one.

To learn phrases used in English to ask for help, do our exercise on 'phrases for effectively asking for help in business situations'.

Exercise: How to say 'No'

In the following two business situations, one person is asking another to help them or do something for them. One of the situations is formal and the other is informal.

From the context, try to guess what the meaning of the words/phrases in bold are. Then do the quiz at the end to check if you are right.

Situation 1

Bill:'Bob, would you mind going to the Dorcia client meeting next week for me?'

Bob:'Where and when is it?'

Bill:'It's in Manchester at 10 in the morning.'

Bob:'I'm afraid I can't. I'm writing a presentation and I need to finish it by next Friday.'

Bill:'You could write it on the train going there.'

Bob:'I doubt I'd be of any use. I don't know anything about the client.'

Bill:'Well, I can tell you what you need to do. I'd really appreciate it.'

Bob:'Sorry Bill, I'd rather not.'

Bill:'I wouldn't ask you if it wasn't important.'

Bob:'I can appreciate that, but I need to focus on completing the presentation. Have you thought about asking Sally or Louise?'

Bill:'No I haven't, but I could.'

Bob:'Sorry Bill, I hope it doesn't cause you any problems.'

Bill:'Don't worry, it's fine.'

Situation 2

Jason:'Can I ask you a favour?'

Nicola:'What is it?'

Jason:'Could you do next month's sales report. I'll be on holiday and I need somebody I can trust to do it.'

Nicola:'I wish I could, but next month is really busy for me. I have 10 meetings and I have to finish the new staff training manual.'

Jason:'I can appreciate that, but I need somebody to do it.'

Nicola:'As I said, I don't have the time. I'm sorry. You don't mind, do you?'

Jason:'It needs to be done and I'm not going to be able to do it!'

Nicola:'Leave it with me. I'll let you know by Friday if I can do it.'

Jason:'Thanks.'


Quiz:

Below is a definition/description of each of the words in bold from the above text. Now choose the word/phrase from the question's selection box which you believe answers each question. Only use one word/phrase once. Click on the "Check" button at the bottom of the quiz to check your answers.

When the answer is correct, two icons will appear below the answer. The icon contains extra information on the word/phrase. In the icon, you can listen to the pronunciation of the word/phrase.


1. A polite phrase where you ask the person if they have a problem with you saying no, is

         

You don't mind, do you?:
(phrase) 'you don't mind, do you' is a polite and neutral phrase (can be used in both formal and informal situations). It is used when somebody has refused to help somebody or do something. Its purpose is to be polite and make sure that the person who has asked for help is not angry with you. In Spanish: "no te importa, no?".

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You don't mind, do you?:
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2. An informal/neutral phrase to say no that has a similar meaning to 'I'd like to, however', is

         

I wish I could, but:
(phrase) 'I wish I could, but' is a polite and neutral phrase (can be used in both formal and informal situations). It's basically a different way of saying 'I'm sorry I can't' or 'I'm afraid I can't'. This phrase needs to be followed by either 'I can't' or a reason why you can't, e.g. 'I wish I could, but I have to work late tonight'. It is more polite and effective to give a reason. It is very important that the reason you give is something that the other person can appreciate. In Spanish: "me gustaría hacerlo, pero".

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I wish I could, but:
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3. When a person is trying to convince to do something, you can use this polite phrase which means 'I understand, however' in response

         

I can appreciate that, but:
(phrase) 'I can appreciate that, but' is a polite and formal phrase. It is used as an answer when somebody is trying to convince or persuade you (e.g. by saying 'it's very important' or 'it won't take long' etc...) to help or do something. This phrase should always be followed by a reason or explanation of why you can't, e.g. 'I appreciate that, but I have to focus on my work first'. It is very important that the reason you give is something that the other person can appreciate. In Spanish: "lo entiendo, pero / soy consciente de ello, pero".

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I can appreciate that, but:
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4. An explanation of why you can't help the person with what they want, is

         

I doubt I'd be of any use:
(phrase) 'I doubt I'd be of any use' is a polite and neutral phrase (can be used in both formal and informal situations). It is similar to saying 'I don't know how to do it'. It is an explanation and means that you don't have any or little experience of doing the thing the other person wants you to do. It is normally followed by more details, e.g. 'I doubt I'd be of any use. I've never done a chart on Excel before'. In Spanish: "dudo que te pueda ayudar".

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I doubt I'd be of any use:
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5. A phrase you can use when you want to get out of the conversation which means 'I'll think about it', is

         

Leave it with me:
(phrase) 'leave it with me' is an informal phrase. It basically means I need to think before making a decision. It's a good phrase to use if somebody is trying to pressurize/force you to say 'yes'. By using the phrase, it means that the conversation can be stopped without either offending the person who is asking for help or being too direct (e.g. 'look, I said I can't!'). It is normally followed by a sentence where you say when you will tell them your decision, e.g. 'leave it with me. I'll let you know by the end of the day'. In Spanish: "dejame pensarlo".

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Leave it with me:
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6. A formal and polite way of telling a person that you can't help them, is

         

I'm afraid I can't:
(phrase) 'I'm afraid I can't' is a polite, formal and direct phrase. It's basically a different way of saying 'I'm sorry I can't' or 'I wish I could, but'. This phrase should be followed by a reason why you can't, e.g. 'I'm afraid I can't. I have to work late tonight'. It is more polite and effective to give a reason. It is very important that the reason you give is something that the other person can appreciate. In Spanish: "me temo que no puedo hacerlo".

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I'm afraid I can't:
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7. A polite phrase that is an apology for not agreeing to help or do something, is

         

I hope it doesn't cause you any problems:
(phrase) 'I hope it doesn't cause you any problems' is a polite and formal phrase. It's basically the same as saying 'sorry', but more formal. It is always used at the end of the conversation. To not offend people, it's always best to apologise when you won't or can't do something that they want you to do. In Spanish: "espero que no te cause problemas".

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I hope it doesn't cause you any problems:
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8. A phrase that is used when you want to 'repeat' a reason why you can't do something, is

         

As I said:
(phrase) 'as I said' is an informal phrase. It has the same meaning as 'as I told you', which sounds more direct. It is used when you want to repeat a reason or excuse why you can't help or do something, e.g. 'as I said, I don't know how to write a report'. It's a good phrase to use if somebody won't take 'no' for an answer. The phrase is always followed by a comma (e.g. 'as I said,'). In Spanish: "como he dicho".

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As I said:
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9. A phrase you can use to 'suggest' that they ask another person to help them, is

         

Have you thought about:
(phrase) 'have you thought about' is a neutral phrase (can be used in both formal and informal situations). It is used to suggest possible other solutions to the person asking for help and is better than repeatedly saying 'no, I can't'. This phrase is always followed by a gerund (e.g. 'asking', 'changing' etc...) and a suggestion, e.g. 'have you thought about changing the date of the meeting?'. In Spanish: "has pensado".

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Have you thought about:
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10. A more polite way to say 'no' when somebody has asked you to do something, is

         

I'd rather not:
(phrase) 'I'd rather not' is a polite and formal phrase. It's basically a politer and less direct way of saying 'no', e.g. 'could you work on Saturday?' 'I'd rather not'. In Spanish: "preferiría no hacerlo".

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I'd rather not:
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Practice

Now that you understand the meaning of the words/phrases and when to use them, practise using them by creating your own sentences with them in English. Also click on the "" icon under each correct answer and listen how each is pronounced correctly.