Peter:'Did you call Mrs Smith this morning?'
Juan:'Yes, I did. But I didn't speak to her.'
Juan:'I think there was a problem.'
Peter:'Was there a problem with the phone or with the line?'
Peter:'The connection between your phone and hers?'
Juan:'I don't know how to explain what happened in English, but there was a problem.'
Peter:'Ok. Let's start from the beginning. On what type of phone did you ring her from?'
Peter:'It means to call. I had a problem with my phone here in the office this morning. My line was dead, so I couldn't make or receive any phone calls. Did you call/ring from one of the landline phones here in the office?'
Juan:'No I didn't ring from my phone in the office. I was outside when I rang her. '
Peter:'So, it couldn't be a landline because it's impossible to make calls on it outside. So, you called her outside on your mobile?'
Juan:'Yes, I did. I was walking to buy some food. But I thought a phone you can carry with you was called a cell phone?'
Peter:'It's called a cell in North America, but a mobile phone in most other countries.'
Peter:'If it was from a mobile, it could have been a problem with the reception. Did you have a good call signal on your mobile when you called her?'
Juan:'The reception on my mobile was good. My phone had a 100% signal and before the call I rang my wife and the quality of the call was perfect.'
Peter:'Did you dial the right number for her? Tell me what number you dialled?'
Juan:'I dialled 0871 7656 2390.'
Peter:'That's the right number. So what happened when you called her?'
Juan:'She didn't answer. I think the reason why is that she was speaking to somebody else on another phone call when I called her.'
Peter:'So, her line was engaged or busy. Did you leave a message in her voicemail asking her to call you back?'
Juan:'Yes, I did.'
Peter's landline phone starts ringing. He answers it.
Peter:'Hello Mrs Smith. Thank you for calling us back. Can you hold the line a minute, please. Thank you.
I have Mrs Smith on the phone calling for you. What extension are you on here in the office so I can transfer her call to your landline phone?'
Juan:'I'm on extension 1567.'
Peter:'Hello Mrs Smith, I'll transfer you through to his extension now.'