Customer:'Good morning. We'd like to check out, please.'
Receptionist:'Certainly. Could I have your room number, please?'
Receptionist:'If I could have the card key, I'll get you your bill.'
1 minute later
Receptionist:'Here's your itemised bill. It includes the cost of the room and a list of all the products and services that you have used during your stay in the hotel. '
Customer:'It looks fine.'
Receptionist:'So that's €198. How would you like to pay, cash or card?'
Customer:'By credit card. Here it is.'
1 minute later
Receptionist:'If you could just sign your name at the bottom of this piece of paper.'
Receptionist:'Thank you. Here's your credit card and your receipt, that shows that you have paid the bill.'
Customer:'Thank you. Could you call us a taxi for the airport, please?'
Receptionist:'To leave now?'
2 minutes later
Receptionist:'It'll be here within 5 minutes, outside the entrance. I hope you enjoyed your stay and have a good journey.'
Receptionist:'How can I help you madam?'
Customer:'Can you recommend any good restaurants? We'd like to eat Indian food tonight.'
Receptionist:'There a couple of excellent Indian restaurants in the centre of the city near the river. The Bengal Palace and the Delhi Belly.'
Customer:'Can you show us where they are on a map?'
Receptionist:'If you look at this map, there's the Bengal Palace here and the Delhi Belly here.'
Customer:'Is it safe to walk around there at night? Are there problems in the city centre with thieves?'
Receptionist:'It's perfectly safe, but don't go into the park. Some people have been mugged there.'
Customer:'How can we get to the centre from here? Can we walk or is there a bus.'
Receptionist:'You can walk, but it's about 40 minutes. Or you can take the number 52 bus from the bus stop in front of the hotel and that will take you to the centre. Get off at the bus stop at the railway station.'
Customer:'Is it a frequent service? Do buses regularly go to the city centre from here?'
Receptionist:'Yes, it runs every 15 minutes until midnight. The next bus should arrive outside the hotel at 7.22. '
Customer:'Thank you so much.'
Receptionist:'Is there anything else I can help you with?'
Customer:'Yes, there is. We need to buy a bottle of water. Is there a corner shop near? Or a supermarket where we can buy one?'
Receptionist:'There's a corner shop which sells bottles of water just down the road. When you leave the hotel, go right and it's about 150 metres down the road.'
Customer:'Thank you very much.'