Manager:'So after you've registered the guest and given them the key, you have to tell the guest what number is their room and which floor their room is on. There are only three floors in this hotel, the reception, entrance and lounge are here on the ground floor, but most of the rooms are on the first and second floors above us.'
New Employee:'How do they go to the their rooms?'
Manager:'Because most of the rooms are on a different floor to here at reception, they can either go up to their rooms using the lift or if they want to walk up, they can
use the stairs. Tell the guests this and point where they both are.
Also, tell them where their room is on the floor, which corridor they have to walk down when they leave the lift or stairs. For example, 'when you leave the lift, go right and walk down the corridor. Your room is at the end of the corridor'.'
New Employee:'Ok. So I don't have to carry the guests' luggage or bags to their rooms?'
Manager:'No, you don't move from the reception desk. Normally, the guests will take or carry their own luggage to their room. If they don't want to, then we have a man who does that. He is called the porter and it's his job to carry the guests' luggage to their room.'
New Employee:'What types of rooms are there in the hotel?'
Manager:'The rooms are different types and have different numbers of beds in them. For example, we have double rooms, which have a big bed for two people to sleep in. There are also single rooms, which only have one bed for one person to sleep in. And there
are also twin rooms, which have two beds for one person to sleep in each.
We also have a special room for very rich people which is big and is like a small apartment or flat with its own lounge and bar. This is a called a suite. Some of the rooms have a balcony, where the room has a part which is outside in front of the windows. So the guests can relax and enjoy the sun and the views.'
New Employee:'What facilities do the rooms in the hotel have?'
Manager:'Each of the rooms has a en suite bathroom. There is a shower and toilet inside all of the the rooms. In the ensuite bathrooms there are towels, so the
guests can dry themselves after having a shower.
The rooms also have air conditioning, so in summer when it's hot, the guests can decrease the temperature in the room. There is also a mini-bar in each room, where there are small bottles of alcohol, water and snacks like nuts and crisps for the guests to eat or drink. But they have to pay for what they consume out of the mini-bar when they check out and leave.'
New Employee:'What if a guest wants to eat or drink something in their room which isn't in the mini-bar. What can they do?'
Manager:'We offer room service where they ring reception and can order sandwiches, meals or drinks. Then we take it up to the room for them to eat or drink. Also each of the rooms has a safe, where the guests can leave expensive or important things in the room that they don't want to be lost or stolen.'