I hope you are well?
As you asked, I've been using your new software application for adding customer information for the past couple of days. Overall, I've been very impressed with how easy it is to learn. Within 5 minutes of opening it, I knew what I had to do. I wish other applications were so easy to learn.
Also, I love the design of the application. It looks modern and simple.
There are a few things which I think could be improved:
I'm not sure that it's necessary to have so many input fields for the information. It took me nearly 10 minutes to complete the form for each new customer. I don't think that it's necessary to know if the customer is married or what their nationality is. The longer we keep new customers on the phone when adding their personal details to our database, the less likely they are to return.
In addition, have you thought about making some of the input fields automatically complete information? You could use the post/zip code to automatically add the street name, town and country for each customer. Making the form quicker to complete.
A couple of times I couldn't see what I had written. For me, the size of the letters/fonts isn't big enough. If I were you, I would consider making the letters/font bigger.
Although I think experienced staff will find it easy to complete the form with customers' information on the application, new staff may struggle. As you know, new staff often don't know exactly what information to take from a customer or they complete fields with the wrong type of information. Can you think of a way to help new staff complete the form correctly without them having to ask other staff in the call centre?
As I said before, overall I think the application is very good. I just think with some minor changes, it could be even better.
Contact me if you want to go over what I've suggested.