Dear Mrs Ryder,
I regret to inform you that due to a mistake on our computer system, your credit card account with ourselves has been cancelled. As a result, you will not be able to use the credit card. I apologise on behalf of our company for this situation happening.
Unfortunately, due to banking regulations we are not legally able to change your account's status from cancelled to active. In order to change the status to active, you will have to reapply for the credit card account again. Once you have done this, we will re-issue you with a new card as quickly as we can.
Please find below a link to the web page to reapply:
As a way to recompense you for any trouble this has caused, we will credit your account when active with £35.
If you have any questions, please don't hesitate to contact me by email (on email@example.com) or by phone (on 0242 7433123).
Please accept my apologies for any inconvenience this may cause.
Customer Services Analyst